VINOS Y DELICIAS, SL, with address in Thiviers, 2 local and with CIF B53563201, registered in the Mercantile Registry of the city of Alicante Sheet number A- 65143 Volume 2447, Folio 18, is the owner of the page www.vinos-delicias.com from now on” e-commerce “.
1.E-commerce
1.1 VINOS Y DELICIAS, an online store that operates from Spain, is dedicated to the online sale and distribution of spirits, liqueurs, beers and wines.
2.Information
general use.
2.1 The use of this e-commerce is exclusively for people over 18 years of age and therefore any user must make a sworn statement in this regard.
2.2 The sale and distribution of the products will be for both Spain and the countries of the Euro Zone. For the rest of the countries, check availability.
2.3 Vinos y Delicias reserves the right to modify the content, products or services sold on its website, as well as commercial offers at any time.
2.4 Although we strive to update all the information shown on our website, if there is a typographical error in any of the prices shown, the company reserves the right to cancel any order that includes the product or service that includes said error, by doing so let the customer know as soon as possible to avoid prolonging the problem that could cause this incident. We understand by typographical error any price that is lower than the cost of the product and that will cause a loss to society.
2.5 In the event that the information provided in any of our products does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase at no cost on their part.
2.6 Wines and Delights, is not responsible for any of the information, content, statements and expressions contained in the products marketed by e-commerce, as well as the content of each of the beverages distributed, the responsibility will fall on the manufacturers, producers or distributors of these products. Therefore, the client understands that Vinos y Delicias is a mere intermediary between him and said manufacturer or distributor.
3. Purchase procedures
3.1 The purchase process is very fast and simple, the customer will simply select the product / s they wish to buy and will have to add them to the shopping cart by clicking on the button enabled for it.
3.2 Once the products have been added to the shopping cart, the only thing left to do is to finish the purchase by verifying the order delivery data, selecting the chosen payment method and making the payment. Once the payment has been made, the customer agrees to accept the order and receive it at the selected address.
4. Prices and Taxes applicable
4.1 The prices of the products offered in the E-commerce include the Value Added Tax (VAT). All purchases will be subject to VAT and the transaction currency is EURO.
5.Payment method
5.1 In one of the last steps of the purchase process, the customer will choose the payment method that best suits him to purchase his purchases. Currently the available methods are: payment by credit or debit card (Mastercard and Visa), transfer or Paypal. VINOS Y DELICIAS, SL, specifies to the cardholders with whom they carry out the transaction that they are responsible for the transactions. VINOS Y DELICIAS, SL, guarantees security thanks to the SSL Security Certificate, an information encryption system that guarantees the total security of your bank details. In this way, nobody can share, decrypt, read, or copy the transmitted information.
5.2 If the company deems it appropriate and to prevent possible fraud, the possibility of requesting a specific form of payment may be given or it even reserves the right to cancel the order in the event that the identity of the buyer is not credibly proven.
6.Shipment of the products
6.1 The e-commerce offers normal shipping. The delivery times, the quality of the service, and the cost of the service will depend to a large extent on the point of delivery / destination provided by the client. These logistics services are performed by transport operators and not by Vinos y Delicias.
6.2 Orders will be sent within 24-48 hours after receipt of payment through the company TIP-SA
6.3 The customer may check the status of his order with a tracking number provided by TIP-SA
6.4 Shipping costs include handling and packaging costs, as well as transport costs.
6.5 Vinos y Delicias will not be responsible for any damage that the package may suffer after shipment, but it will endeavor to protect all fragile items with the best materials and best packaging practices to avoid such incidents as far as possible.
6.6 In any case, the company will be in charge of claiming the damage caused in the transport of the goods from the logistics company. It is therefore essential that when you receive the items, you write down any anomaly that you notice both in the cardboard and in the content of the items on the carrier’s delivery note. In this way, by noting said damages on the delivery note, the claim on our part will be more effective.
6.7 Vinos y Delicias does not admit product returns once the order has been delivered to the customer.
7.Customer Rights
7.1 Vinos y Delicias does not guarantee the availability or the delivery time of the products offered from the e-commerce, since there may be losses in inventory or breakages at the time of order preparation. However, the company strives to keep inventories up to date to avoid this situation.
7.2 In the case of delivery times, Vinos y Delicias has selected companies of maximum quality and reliability, but this is not a guarantee that any unforeseen event may arise in any of the shipments and delivery may be delayed. In these cases, Vinos y Delicias will not be responsible for such delay, although it will provide information and help the client as an interlocutor between both parties.
7.3 Vinos y Delicias offers its customers the possibility of canceling their order at any time and at no cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment. This can be done by contacting us at the following email: orders@vinos-delicias.com
7.4 If an order includes a wrong or different product to the one added to the cart, it will be withdrawn and the correct product will be delivered without any additional charge.
8.Customer obligations
8.1 The Client who places her order at Vinos y Delicias undertakes at all times to provide truthful information about the data requested in the user registration form, and to keep them updated at all times.
8.2 The Client accepts the present general conditions included in this contract. Vinos y Delicias, will provide the Client with an identifier and a password through the email provided.
8.3 The Client undertakes to keep their personal access codes confidential and with the utmost diligence, since any order placed in the e-commerce on their behalf will be attributed to the identified person.
8.4 Although at Vinos y Delicias we provide estimated delivery times, they could always be extended by force majeure and the customer agrees to do her part to receive the merchandise and avoid additional logistics costs even after the estimated delivery date.
9.Security and Confidentiality
9.1 Vinos y Delicias guarantees security and confidentiality in all its transactions. All banking operations are carried out through a secure server, based on the SSL standard that protects data.
9.2 All personal data provided by the Client to Vinos y Delicias will be included in a personal data file created and maintained under the responsibility and compliance with what is provided in the General Data Protection Regulation RGPD and the Protection law of Personal Data and Guarantees of digital rights LOPDGDD. You can visit our Privacy policy at www.vinos-delicias.com/politica-de-privacidad/
9.3 The Client, at any time, may exercise the rights of access, rectification, limitation, deletion, revocation of consent and portability of their personal data by communicating it by email to
orders@vinos-delicias.com
10.Availability
10.1 Wines and delicacies, as listed in its general conditions, does not guarantee the continuous and permanent availability of the e-commerce service.
10.2 You are thus exonerated from any liability for possible damages caused as a result of the lack of availability in your e-commerce. The technical team of Vinos y Delicias will do everything possible to inform of the possible stop of the service 24 hours in advance whenever possible.
10.3 Vinos y delicias will not be responsible for the interruption, suspension or termination of the e-commerce service
11.Order cancellations
11.1 Vinos y Delicias reserves the right to unilaterally cancel orders received with a publication error in prices or typographical errors.
12. Hours
12.1 Wines and Delights through its e-commerce allows you to make purchases 24 hours a day throughout the year.
12.2 Our customer service hours are from 8.30 am to 4.30 pm from Monday to Friday.
13.Applicable legislation and competent jurisdiction
13.1 Purchases made at Vinos y Delicias are subject to Spanish law. In case of any conflict or discrepancy, the competent jurisdiction will be the one established by Spanish legislation in its consumer and user law.
14.Nullity and Ineffectiveness of the Clauses
14.1 If any clause included in these General Conditions were declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect this provision or the part of it that is null or ineffective, the present general conditions subsisting in all the rest, considering such provision totally or partially as not included.
15.Invoice order
15.1 If as a customer you want to receive an invoice for your order, you can request it by contacting the email orders@vinos-delicias.com within a maximum period of 10 days from the order date.